Thank you for keeping me on my toes!

Before the workshop, ask participants to note their perceptions of the process being created or revamped. Stimulate their thinking by giving them in advance a simple and short one-page questionnaire to complete and bring to the meeting.

Frame the agenda in a lively context, say, “The Purchase Order’s Big Adventure.”

Always show that you are thoughtful and considerate of your participants’ needs.

Identify a non-supervisory person in the organisation who is trusted and well-respected by everyone and enthusiastic about your project. That person could be the key to maximizing cooperation from everyone else.

I couldn’t resist sharing these suggestions although I am only exploring the business analysis profession at this point.