Comments on: From Desktop Support Technician to Business Analyst: A Journey-in-Progress https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/ We'll Help You Start Your Business Analyst Career Sun, 06 Jan 2013 22:23:51 +0000 hourly 1 https://wordpress.org/?v=6.6.2 By: Kim https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/comment-page-1/#comment-430631 Sun, 06 Jan 2013 22:23:51 +0000 http://www.bridging-the-gap.com/?p=11999#comment-430631 In reply to Laura Brandenburg.

Thanks for the advice, Laura!

]]> By: Laura Brandenburg https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/comment-page-1/#comment-430630 Sat, 05 Jan 2013 21:10:50 +0000 http://www.bridging-the-gap.com/?p=11999#comment-430630 In reply to Kim.

Kim,

There is no harm in pursuing both paths and taking the opportunity that you land first! That would be my suggestion!

Laura

]]> By: Kim https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/comment-page-1/#comment-430629 Sun, 30 Dec 2012 03:28:01 +0000 http://www.bridging-the-gap.com/?p=11999#comment-430629 I also started out in desktop support and was fortunate in that my company allowed me to transition into a BA role. However, while in desktop support I had some special projects that qualified as BA type work. In particular, IT equipment cost cutting initiatives. Developing customer training/documentation and root cause analysis could also qualify. Hopefully, this helps you tailor your resume.

Due to relocation, I am now searching for a new job and torn between waiting to find a BA position with a knowledgeable mentor or accepting something similar and hoping I can move into the role I love. Any suggestions?

]]> By: Barb https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/comment-page-1/#comment-430628 Sun, 09 Dec 2012 14:18:12 +0000 http://www.bridging-the-gap.com/?p=11999#comment-430628 Well, I have a 2005 Master’s in an IT field from a respected local school, am almost done with a graduate-level certificate in Information Assurance, have ITIL v3 Foundation, Project+, over 15 years of support experience, over 8 as a manager, and over a year of semester hours in Accounting. And I am stuck in either desktop support or helpdesk jobs in this economy. I will be spending a lot of time going over what I did and trying to transition. I was laid off (along with others) in early 2010 as a new CIO came in. Recruiters are no help, they want to place me in the low-level jobs as quickly as they can and be done. Things seem to be picking up and I’m looking to figure out how to remake myself somehow. BA sounds like much of what I was really doing all along (and still do to some extent) and I would enjoy it a lot.

]]> By: Tom Miller https://www.bridging-the-gap.com/my-journey-from-desktop-support-technician-to-business-analyst-rob-jowaisas/comment-page-1/#comment-430627 Sun, 02 Dec 2012 02:55:08 +0000 http://www.bridging-the-gap.com/?p=11999#comment-430627 The trick is to successfully extract from your previous experience the BA skills you have already demonstrated and get them down on your resume. Getting the CAPM can’t hurt. Don’t know anything about the ITIL exam though. A bachelors degree in anything is often needed to get past the hurdle known as “has a degree Y/N”.

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